Better bodies fitness privacy policy may 2024

​

When you sign-up to become a member of Better Bodies Fitness we will collect your personal data when you:

• Visit or browse our website. See our cookie policy below

• Contact our Member Services support team through telephone or email

• Send an email to info@betterbodiesfitness.co.uk email account

• When you book classes, courses, and inductions.

• When you sign up for Gym Membership

• When you swipe your fob at the Gym

• When you have a question or complaint

• You have an accident in our gym or there was an incident where you were a witness or personally affected

• When you book a session in our Recovery Hub

• When you consent to being contacted regarding Personal Training

• CCTV – when you are using our gym. See below regarding CCTV.

• When our teams take photos of your attendance at the gym, part of an event or in a class (Your permission will be asked beforehand)

We may also collect, match or acquire information about you from other organisations such as Google and Facebook.

The information we collect about you is required for the purpose of creating your Member Account and for you to enrol in our gym. Such data allows you to be identified as a member of Better Bodies Fitness and includes:

• Name, date of birth, gender, e-mail address, postal address, telephone number, health declaration and whether you require disabled access

• Credit or debit card information, information about your bank account number and sort code or other banking information. Note that we do not store your bank or credit card details on our webservers

• Your usage records and duration of visits, in the form of date, time, gym, and membership number.

• Your preferences for particular products or services or interests when you tell us what they are – or when we assume what they are, depending on how you use our products and services

• Your contact with us, such as a note or recording of a call you make to our facilities, an email or other records of any contact you have with us

• Your membership information – such as dates of payment owed and received, the services you use and any other information related to your account

• Marketing preferences

​

​

​

We will use your personal data to provide you with the services, products or information that you have requested, for health and safety, security and administration purposes, to improve your website experience, and marketing. We may need to share your information with our service providers, associated organisations and agents for these purposes.  We may use your information to:

• Bill you for using our services as part of your membership

• Keep you informed about our services including operational matters relating to your Membership

• Provide relevant services to you, e.g. classes or access to Personal Trainers

• Enable you to book classes or sessions in our recovery hub

• To provide a functional website and to conduct targeted, relevant marketing, including retargeting via Facebook, Instagram, WhatsApp, Snapchat and Google

• Confirm your attendance to exercise classes or lessons

• Contact you with offers or promotions based on our analysis of how you use our services and what we think will be of interest to you (unless you choose not to receive our marketing messages)

• Respond to any questions or concerns you might have about our services

• Understand how you use our services, to help us develop relevant and updated services for your membership

• To use your attendance log to support your membership with relevant information and services, e.g. loyalty reward, new classes and training material

• Carry out research and analysis to understand how customers use our services

• Prevent and detect fraud or other crimes

• Operate our facilities in a safe and secure way

​Better Bodies Fitness relies on the following lawful bases for processing, storing and retaining your personal data:

1. In relation to your membership of Better Bodies Fitness:

   1. your explicit and freely given consent for the specified purpose of membership and the use of Better Bodies Fitness’s facilities;

   2. the processing is necessary for the performance of your membership agreement with Better Bodies Fitness

   3. the processing is necessary for a legal obligation that Better Bodies Fitness is subject to

   4. the processing is necessary for the legitimate interest in communicating with members and conducting customer satisfaction.

2. In relation to your personal data relating to your health

   1. your explicit and freely given consent for the specified purpose of membership and the use of Better Bodies Fitness’s facilities;

   2. processing is necessary for reasons of public interest in the area of public health.

   3. processing is necessary to protect your vital interests

3. In relation to website visitors and marketing information

   1. the processing is necessary for the legitimate interest for Better Bodies Fitness to be able to provide and optimize the website

   2. the processing relies on an opt in approach for marketing information

   3. your explicit and freely given consent for new openings

   4. your explicit and freely given consent for being contacted by a third party, e.g. Personal Trainers

   5. the processing is necessary for the legitimate purposes of Better Bodies Fitness or by a third party to be able to carry out direct marketing

   6. the processing is necessary for the legitimate interest to process a limited amount of data for statistical purposes

4. In relation to your retained data and debt following termination or cancellation of your membership

   1. the processing is necessary for a legal obligation that Better Bodies Fitness is subject to

   2. the processing is necessary for the legitimate interest in safeguarding the interest of employees and other members, and commercial interest in being able to decide when an excluded member can regain membership

 

RETENTION

We will store your personal data for as long as it is necessary for the purpose of processing.

This means that we will keep your data for as long as you are a Member of Better Bodies Fitness. Following cancellation or termination of your membership we will keep your data if we have a legitimate interest and to meet our legal requirements including health and safety, financial audit, anti-fraud and money laundering regulations.

We will store your data for no more than 3 years from the last activity on the account. An ‘activity’ can be classified as access to the gym or recovery hub, a payment made on the membership account, or a comment added to the membership following contact with Better Bodies Fitness.

We may contact you about Better Bodies Fitness services during these 3 years if you haven’t opted out of receiving marketing communications from us.

Cookies and the personal data collected through cookies are deleted in accordance with our cookie policy.

We will store information until a quarantine period expires for members excluded from training in Better Bodies Fitness.

 

CCTV

We process information from CCTV of entrances, reception and fitness areas as well as training halls. No camera does infringe on sensitive areas.

This section sets out the appropriate actions and procedures which Better Bodies Fitness follows in respect of the use of CCTV (closed circuit television) in our Gyms.

Please note that all our gyms are monitored by CCTV 24 hours a day. Better Bodies Fitness reserves the right for its employees and contractors to review footage as required and by entering onto our sites you consent to your image being recorded and reviewed and waive any and all claims in relation to same. Recorded CCTV footage will be stored securely and retained in compliance with applicable laws.

The processing of CCTV will be handled in accordance with the Data Protection Regulations, The CCTV Code of Practice, and the Human Right Act 1998.

The purpose of the use of the CCTV Systems and the collection and processing of CCTV images is for the prevention or detection of crime or disorder, apprehension, and prosecution of offenders (including use of images as evidence in criminal proceedings), interest of public and employee Health and Safety, protection of public health and the protection of our property and assets and to ensure compliance with our policies and procedures.

Better Bodies Fitness’s processing of CCTV is necessary for the legitimate interest in monitoring the gyms as part of the implementation of security measures and to be able to exercise or in defence of a legal claim.

Prior to any camera installation Better Bodies Fitness will ensure that the installation complies with this policy and that the use of any camera is justified, necessary and proportionate. Better Bodies Fitness will regularly assess whether the use of any camera and the CCTV System as a whole continues to be justified, necessary and proportionate.

The recordings are reviewed by random checks, specific suspicions, or other irregularities.

All images are digitally recorded and stored securely within the system’s hard drives. Images are stored for 30 days, unless longer storage is allowed under legislation. 

All access to and disclosure of recorded CCTV images is restricted and carefully controlled. Access to and disclosure of CCTV is permitted only if it supports the purpose for which such images have been collected. Disclosure of CCTV from third parties, e.g. a police enquiry or investigation, needs to be supported by a DPA- or consent form from the registered person on the images.

 

OPT OUT

Better Bodies Fitness will only send you information relating to your membership and about similar products or services. We will not share your data with any third parties for marketing purposes, unless you consent.

If you cancel your membership with Better Bodies Fitness we will only send you information that we think will be of interest to you. If you want to opt out of receiving marketing messages from us, please email us at info@betterbodiesfitness.co.uk. You can choose to opt out of all marketing or select your marketing preferences. Alternatively, you can choose to opt-out in the footer of all e-mail marketing material received. 

DO WE USE COOKIES?

Better Bodies  Fitness uses cookies (small text files stored in your browser) and other similar technologies, such as web beacons (small, clear picture files used to follow your online activities) and server-side tagging. These collect information that tells us how you use our website, web-related products and services. The use of cookies does not give us access to the rest of your computer.

This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again.

You can choose to refuse cookies, or set your browser to let you know each time a website tries to set a cookie. To turn off cookies simply click the ‘decline all’ button when you are asked about cookies on our website.

 

KEEPING YOUR PERSONAL DATA SECURE

We take appropriate measures to ensure that the personal data we collect and maintain is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

We ensure the organisations that provide us with services related to your membership have appropriate security measures and only process your information in the way we have authorised them to. These organisations will not be entitled to use your personal data for their own purposes.

Communications over the internet (such as emails) are not secure unless they have been encrypted. Your communications may go through a number of countries before being delivered to us – as this is the nature of the internet. We cannot accept liability or responsibility for any unauthorised access to or loss of your personal data that is beyond our control.

 

WILL WE DISCLOSE THE PERSONAL DATA WE COLLECT TO THIRD PARTIES?

We may share data about you with:

• Service providers, agents and associated organisations to allow us to service your membership and communicate with you; for example, financial institutions to process payments, and freelance personal trainers when you sign up to classes

• Law enforcement agencies, regulatory organisations, courts or other public authorities where we have a legal obligation to do so

We will release information if it is reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.

If we are reorganised or sold to another organisation, we may transfer any personal data we hold about you to that organisation. We will inform you if we do.

 

USE OF PERSONAL DATA FOR AUTOMATIC DECISION MAKING

We do not intend to use your personal data for automatic decision making.

 

THIRD PARTY TRACKING

We use tools such as Google Analytics for collecting personal data about our website visitor’s online activities over time and across different web sites for marketing purposes. This is so we can ensure our website gives you the best possible experience.

 

DO NOT TRACK (DNT)

The Better Bodies Fitness website does not respond to DNT signals.

 

COLLECTION OF CHILDREN'S DATA

Better Bodies Fitness does not collect or process the personal data of children under the age of 16.

 

YOUR PRIVACY RIGHTS

Below we have prepared an overview of your rights. Please note that there may be conditions or restrictions attached to exercise the rights below. It is therefore not certain that you, for example, have the right to deletion in specific cases. If you wish to exercise one or more of the below rights, please contact us by writing an email to info@betterbodiesfitness.co.uk  with information on your name and membership number to verify your identification.

 

Access.  You have the right to ask for a copy of the data we hold about you. There is not normally a fee for this service.

Rectification.  If you believe we are holding inaccurate information about you, or your personal details change, please let us know by emailing info@ betterbodiesfitness.co.uk.

Erasure. You have the right to erasure of the data we hold on you, when it is no longer needed for the purposes of your Membership, or when you withdraw your consent for our processing (and we have no other lawful basis to hold your data).

Restriction. You have the right to ask us to place restrictions on processing your data in certain circumstances.

Notification. You have the right to be notified of any rectification, erasure or restrictions in relation to your personal data.

Portability. You have a right to receive the data we hold on you electronically in a format that allows it to be easily transferred to another data controller.

Object.  You have the right to object to data processing of your personal data for direct marketing or profiling purposes.

Withdraw. If Better Bodies Fitness rely on consent, you have the right to withdraw your consent for the specific processing.

Profiling.  You have the right not to be subject to any decision based on automatic processing of your personal data.

If you want to complain, alternatively, you can contact the Information Commissioner’s Office at https://ico.org.uk/concerns/.

 

CHANGES TO THIS PRIVACY NOTICE

We will update this Privacy Notice over time, especially if we change our data processing activities or if new legal requirements become applicable.